Competencias emocionales en una organización dedicada a la fabricación y comercialización de productos cárnicos en Cali

Abstract

The document presented below presents the results of a study whose objective was to identify and describe the existing emotional competencies in an organization dedicated to the manufacture and marketing of meat products in the city of Cali, the foregoing in the light of different theoretical references related to social intelligence, emotional intelligence and emotional competencies. Using a qualitative method, with transversal descriptive focus, information was collected during four months. The results obtained allow us to recognize that in the organization there are components at interpersonal, intrapersonal and adaptability levels, such as self-concept, empathy, flexibility, among others, that enable the development of emotional competencies. However, aspects to be improved are recognized, in relation to conflict management and communication channels, as a task for managers.