Plan de mejoramiento operacional creando la aplicación “Billetera W” del Banco W

Abstract

This project is carried out with the purpose of presenting an operational improvement plan for the "Billetera W" application of Banco W, since it is necessary to establish an additional channel so that the bank's customers can carry out their transactions and consult their products in the bank in a fast, secure and confidential manner, from any place and at any time. At present the application is not working effectively, for this reason it is the object of study to present the improvement of the app. Regarding the methodology used, it is developed under the research line of business management where the project is divided into four chapters and it is expected that by improving the app, customers can make all inquiries and services without the need to go to a physical branch, since from the application this will have the ability to make transfers, pay bills, open accounts and request loans and other services.