Informe sobre la transformación digital en los sistemas de gestión de calidad

Abstract

The purpose of this report is to provide an analysis through a qualitative approach on digital transformation and its application in the implementation of Quality Management Systems. This application is part of digital tools in quality management systems in the ISO 9000 standard and its transformation in the processes of organizations. The aspects that promote digital changes in organizations to optimize production processes, such as quality management systems, are also highlighted, managing to generate value in business and in decision-making adjusted to the processes applied under the ISO 9000 standard. With this chain of technology, processes and quality, organizations obtain new business development opportunities and new business models. In the digital environment, and in accordance with the changes that are occurring in the forms of relationship between organizations and customers, it is evident how digital transformation is affecting the management of organizations, which want to be able to respond in an agile and efficiently to the changing needs of society.