El estrés laboral como factor psicosocial en los empleados de entidades financieras

Abstract

Work stress is considered by different organizations worldwide as a psychosocial risk factor that affects, in addition to employee performance, the social relationships that it has outside the workplace. The causes of this risk factor encompass different aspects ranging from workload, social relations in your workplace, and the physical space where you perform your functions. The consequences of this factor range from diseases for the person, psychological disorders and physical disorders that can end up damaging other social spaces. With direct intervention in employees, strategies are proposed to prevent and minimize this risk factor, especially those who carry out their duties with direct attention to customers. Due to the foregoing in this article, the aim is to describe the way in which work stress influences as a psychosocial factor in the employees of financial entities, whose position is developed mainly in customer service.