La inteligencia emocional: Una habilidad para mejorar la cultura organizacional

Abstract

Currently, emotional intelligence (EI) is a skill that allows the person to be practical in any adverse or favorable situation of their day to day self-motivation and be able to place themselves in the place of the other. In addition, it is the ability to achieve self-control in the face of unexpected situations, managing to develop social skills, leadership, culture, productivity, among others. Although this article is intended to reflect on the impact that emotional intelligence has on the organizational climate through a brief tour of different positions of EI and the influence of external factors managing to show the different characteristics and/or pillars such as self-knowledge, autonomy, self-control and empathy. Likewise, propose strategies to manage emotional intelligence inside a company.