Herramientas gerenciales para la toma de decisiones

Abstract

On the business context, multiple tools and theories have been developed, which propose a suitable operation of the different corporations, in the face of the needs corresponding at the current the time. On these tools, risk assessment, change management, financial analysis, among others have been highlighted. In this document, a possible solution scheme for the different setbacks presented by the M&S company is approached, making use of the tools reviewed on the internship, which would allow a better resources planification, an improvement in the staff training and emphasizing on leadership, with tools like coaching; it is necessary pose a continuous improvement plan, with models like PHVA (to plan, to do, to verify, to act). Inasmuch as the difficulties posed for the company, the recommendations proposed in this work are based in the first instance on using data analysis as a tool to assess the state of the corporation, also is recommended, hire advising services to train the accounting staff and getting better the financial information; finally, the hiring of external business coaching services is recommended, in order to use this tool in the training of all company personnel, especially the directors of each area.