Sistema experto aplicado al análisis de crédito y la gestión de cartera de la empresa Masterkey LTDA

Abstract

Nowadays, information is the most valuable treasure of the companies. In a highly competitive environment like we have today, it requires companies to store and analyze all the data it produces to take the most advantage of it. The ES (expert systems) stand out as a support tool for decision making. They are designed to facilitate tasks in multiple fields of application and provide equivalent results to a specialist, emulating the human ability to make decisions according to the conditions of context.

Because of this perception, it is desired to perform an analysis of the application in SE companies, taking as a reference to the portfolio and credit areas of masterkey company which will be investigated in order to identify sales contributed by the SE and the different use of their characteristics as control tools of knowledge and decision making.

It is desired to identify and understand the operation of the expert system by analyzing the processes involved, it means as a help to credit and portfolio departments in their work approving and collection. For the study it is necessary to know how the rules comprising the knowledge base, the type of chain and its base of events are organized. In order to understand how to structure knowledge and making decisions according to each case study.