Beneficios de lean manufacturing en proceso operativo oficina Banco de Occidente

Abstract

The Lean Manufacturing is a management model that eliminates waste in the processes and contributes to improve quality, reduce costs and time. The following article studies relevant information about this model, such as features, tools and concepts related to the operational process of the Jardin Plaza office of Banco de Occidente, with the objective of explaining how this methodology could help to improve the internal customer experience And external. For the collection of data or information in this article, techniques such as document exploration, expert consultations and thematic observation were used. The primary outcome of this research will be to expose the benefits of Lean Manufacturing related to the operational process in Garden Plaza Banco de Occidente.