La comunicación y el estrés laboral, un análisis cualitativo

Abstract

The present research work was carried out in the company Sermecad s.a.s. Whose mission is to develop engineering projects, repair and manufacture of spare parts. The company Sermecad is classified as an SME in the metal-mechanic sector, with operational dynamics that require it to be reactive in an environment of constant change. For this reason, communication is a fundamental aspect for sustainability and growth; on the other hand, this reactive dynamic is a psychosocial risk factor that affects the work environment and the well-being of employees. It is for this reason that the question is: what is the incidence of communication in work-related stress, in a group of collaborators in the machining area of the company SERMECAD SAS ?, which seeks to respond through the objective of research which consists in the understanding of the incidence of internal communication processes that can generate work stress in a group of collaborators of the machining area of the company. The development of the research is based on the theoretical support of Paul Watzlawick with his theory of communication and Hans Selye and his research on stress. As a methodology, a type of exploratory study is applied through qualitative research; identifying communication categories and work stress as study categories. For the category of communication, the definition of communication is defined as "the vehicle of the observable manifestation and the relationship between the parties, the effects of the behavior on others, the reactions of others to the behavior and the context in which that all this takes place "(Watzlawick, Beavin and Jackson, 1991). And as for the category of work stress, it is based on the definition that "it is the one that is harmful, which causes work to be overloaded making it much more difficult to assimilate, which eventually triggers a physiological and psychological imbalance that ends in a reduction in individual productivity, the appearance of psychosomatic diseases and accelerated aging "(National Institute for Safety and Hygiene at Work, 2016, cited in Muñoz, 2018, p.19). The research was developed with a group of eight collaborators belonging to the machining area of the company. As representative findings, several sources were found that affect the generation of work stress from communication. And irritability as a symptom of greater representativeness in the study population.