Plan de mejoramiento en el proceso de liberación de recursos y pago de comisiones de crédito de vehículo en el Banco de Occidente - operaciones de cartera de Cali

Abstract

In this paper the importance of reducing delays in disbursing credit vehicle and payment of commissions business of Banco de Occidente in Cali addressed. It is intended to obtain as a result the proposed implementation of the "Origin client / business” format through its re- design that positively benefit the area in the process at an operational level. Through observation and analysis of the setbacks presented in the operational area, specifically in the inconsistencies found and returns that are generated at the time of feeding the business and subsequent expenditure. With this information a sketch design change "Origin client / business” format presented itself. With the delivery and feedback team for a final socialization adjustments will be made and propose implementation.