Propuesta de mejora en el área de compras e inventarios en el restaurante Nueva Fortuna China ubicado en Cali - Valle del Cauca

Abstract

This project demonstrates the development of an “improvement proposal for the purchasing and inventory area at the Nueva Fortuna China restaurant located in the Valle del Cauca” which aims to formulate a proposal for improvement in the purchasing and inventory area in the Nueva Fortuna China restaurant which allows the planning of supplies requirements. The project was divided into four specific objectives In the first objective, a characterization of the restaurant was made in order to know all the current aspects of it, such as its processes, organizational structure, the products offered, among others. For this, field work was used to know the process from another perspective, interviews with management were made and surveys were designed to apply to employees and a sample of their clients. In the second objective, the DOFA matrix was applied through the application and analysis of the interviews made to the employees and clients, from the PCI and the POAM, to propose the improvement strategies. In the third objective, the Kraljic matrix was applied with its respective analyzes, an inventory control system was developed based on the costs involved in the process, and inventory policies with their respective control were proposed. In the fourth objective, an evaluation of cost/benefit analysis was made from the proposals that were formulated to improve the purchasing and inventory area in the course of the work.