Estrategias de éxito para promover la permanencia del talento humano en la empresa “Servientrega S.A.”

Abstract

Human talent is an essential part of transforming a quality service that manages to meet the expectations of the diversity of clients. Currently, companies require a high level of human resources, in the case of SERVIENTREGA S.A. In order to obtain quality management systems, such as certification in ISO 9001 standards, it is essential to have qualified personnel that allow you to achieve the company's objectives. In the current situation, to speak of quality in human resources is to speak of a promising future for the organization. The purpose of this article is through a specific case study carried out within the company, to analyze the factors that have allowed the company SERVIENTREGA S.A. Being a successful and permanent company, due to a solid team of collaborators as a central part of the organization. Through strategies, it has an organizational culture where human talent is a fundamental piece. To achieve the analysis of the motivation strategies that are part of the organizational culture, information was obtained from the employees of the main Acopi headquarters, in the city of Yumbo, through a structured survey. Similarly, interviews were conducted to find out the degree of motivation. Representative factors were identified and selected by means of measurement instruments, such as work motivation, well-being and work climate, which ensures the permanence of employees.