La importancia de la inteligencia emocional para la resolución de conflictos en el entorno laboral

Abstract

The work presented to the reader includes a reflection on the importance of emotional intelligence in the field of conflict resolution in the workplace, based on a review of the literature and conceptualization of the topics emotional intelligence (IE) and conflict resolution , which allows to understand them as a natural and inherent resource to the human being and to the organization, and that therefore they must be managed managerially to obtain the best result and thus achieve the achievement of the organizational objectives. To know the employee, it must not only be in the workplace or professional area, but also to know the human being, sentimental and emotional, that exists in each individual that makes up an organization, for this, changes must be made from the area of human talent, where playful processes and activities are applied that allow evaluating and knowing each employee from the deepest part of him, thus managing to take advantage of their maximum potential and talent, for the moment when you want to achieve business objectives, which benefits both parts, this being a win-win for each individual. In addition, the study and analysis that is applied to each collaborator, helps to know their emotions, achieving that this is located in a more convenient area both for him and for the company, given that this helps employees to feel that they are authors and It will make you develop your talents and knowledge in the best way, avoiding conflicts that will arise in your professional environment.