El uso de las TIC y su impacto en la eficiencia de las empresas de servicios temporales (Est) en la ciudad de Santiago de Cali

Abstract

This document identifies, analyzes and compares some of the changes and transformations that have been generated in the Temporary Services Companies (EST) of the city of Santiago de Cali by the use of Information and Communication Technologies (TIC), specifically, in its personnel integration processes, speeding up the procedures and meeting the requirements of companies that outsource the hiring of personnel. The article was structured based on the explanatory research model that seeks, through observation of facts and data collection, the identification of tools (ICT) that support the processes of integration of personnel and determine the main effects of their use within temporary service companies. To obtain the expected conclusions of the investigation, it was determined that from the existing population, equivalent to approximately 60 temporary service companies, located in Santiago de Cali, take a sample of 10% of them, conducting surveys of 48 of their collaborators. The results of the research indicated that technological tools such as web portals, mobile applications and administration of social networks facilitate the activities of the selection and contracting department in (EST), improving the efficiency of the processes within companies.