Estudio comparativo sobre la eficiencia en la prestación del servicio de internet hogar por parte de los operadores Claro, Tigo y Movistar en tiempos de pandemia

Abstract

This review aimed to identify the most relevant factors that are currently occurring in the deficiency of the home internet by the operators Claro, Tigo and Movistar, in this way the different research studies, books, articles and documents will be known that have been developed on this research. The methodological approach used for the development of the research was qualitative, focused on documentary research which allowed the approach through consultations, searches and visualization of the content deposited and accessible on the internet to determine the deficiency of the quality of the home internet that operators are paying. The main findings showed a lack of the quality of home internet due to the high demand that the service has had due to the situation that occurs worldwide due to the fact that the daily tasks that are carried out outside the house today are presented from she making greater use of the internet service. It was concluded that the different operators in Valle del Cauca need to improve their portfolio in terms of quality and price; They must improve their broadband service, in order to reduce traffic, especially in peak hours, avoiding poor service and being able to bring the end customer a high level of satisfaction with their requirements and needs.