La innovación como proceso y su gestión en la empresa Coomeva E.P.S del Valle del Cauca

Abstract

Currently, health in Colombia is not being taken care of in the appropriate way, in addition, the promise of value to the affiliates is not being fulfilled, which is to tend for their health and integrality of well-being and prevent possible diseases that are derived either from a natural cause or a fortuitous event such as we are experiencing with this pandemic, and the way to measure it is with the quality of the service and the satisfaction of the affiliates to the health services provided by these EPS. It has been considered that Coomeva EPS, was one of the best EPS in the country, until a few years ago, but nowadays the complaints from the affiliates have increased, of there What we want to investigate arises.How does the lack of innovation and the little management that is done in giving members basic health care influence, based on the absence of patients in clinics and the management of technological tools that they seek supply the untimely care to patients in this pandemic that is generated by 2020?. This report seeks to sensitize the health companies of Valle del Cauca, especially Coomeva EPS, as an entity that provides health services to Colombians, the methodology is to compare the service of other EPS with the service provided by Coomeva EPS.