Diagnóstico y mecanismos de implementación de la norma ISO 9001:2015 EN ULM Sport S.A.S.

Abstract

Generally, many companies present their strategies in order to obtain growth and fulfillment of the established objectives which must go directly related to customer needs and control the quality of all its products and services within the sector in which it find the organization. Every time companies seek to obtain certificates of quality in processes and products to take advantage of the new opportunities that this represents opening the company to new markets and taking leadership compared to their competitors and SMEs, they cannot be oblivious to this phenomenon, they must adapt and prepare for the variations of a changing market that it demands increasingly innovative and higher quality processes. Operating companies under quality management systems is a necessity every time more important, since globalization brought with it countless opportunities to interact with foreign markets, for which it is essential to have with certifications and quality standards. This study seeks to make a quality diagnosis to a SME in the textile sector, assess your perception and knowledge of quality management in general, know your willingness to implement these systems in your organization and propose mechanisms that bring them closer to defined standards by the ISO9001: 2015 standard. The company requested confidentiality in the data of identification of the company and its representatives, for which, pseudonyms. The company ULM Sport SAS is a company in charge of the commercialization and wholesale and retail distribution of all kinds of sporting goods for the practice of different disciplines 23 years ago. As of 2017, it ventures into a new business unit for the design, manufacture of sportswear and Provision of vinyl prints, embroidery and custom UV services. It is currently in a stage of maturation of its processes of clothing, seeking an improvement in the positioning of its own brand, and aiming to enter foreign markets. Through visits and other aid, the diagnosis of the ULM organization is made SPORT with the ISO 9001: 2015 Self-diagnosis tool, which is based on a checklist format comprising the requirements for compliance with the norm, managing to identify the current state of the company and the aspects to include in the mechanisms for the improvement of its processes. With the result obtained through the diagnosis, the mechanisms are proposed to contribute to the improvement of the organization's processes, aligned with the requirements of NTC ISO 9001: 2015, and the actions that must be carry out the organization to adopt these proposed mechanisms.