Plan de mejoramiento para implementar el manual de funciones en la empresa Clean Services S.A.S de la ciudad de Cali

Abstract

In this work, a proposal is presented for the implementation of the functions manual in the company CLEAN SERVICES S.A.S. from the city of Cali. Through a diagnosis it is evident that some employees have an excessive workload that exceeds the responsibilities and profile for which they were hired, because they are performing functions that do not correspond to them, this means that they must work overtime and even take their work to as a consequence of the above, it is obtained that the activities of the charges are inefficient. According to the manager, the organization is failing to attract clients due to lack of time and excessive workload. It is proposed as a solution to implement a manual of functions and in turn hire three new positions to streamline the business management of both internal and external customers. It is projected that with the adequate implementation of this proposal the company can improve several processes that are triggered in the standardization of the functions of the staff, as well as in a good working environment