Implementación de un plan de mejoramiento en los procesos del área de gestión documental en la personería municipal de Santiago de Cali

Abstract

In the present work a study will be carried out for the implementation of an improvement plan in the processes of the document management area of the Municipal Personería of Santiago de Cali. The Personería is an entity of the Public Ministry that represents the inhabitants of the city with the objective of guaranteeing the promotion, protection and defense of their fundamental rights. In addition, it monitors the official conduct of public officials and exercises control over the management of the Municipal Administration. At the same time, the Personería is in charge of monitoring due process, ensuring the conservation of the environment and protecting collective rights, the consumer and all vulnerable communities. Likewise, the Personería has as its function to be a veedurias of the public treasury and to incentivize the participation mechanisms through the citizen oversight offices. The objective of this proposal is the identification of problems in the processes and the design of strategies that help to improve the area of document management.