Tecnologías de información en la logística de empresas

Abstract

This article presents a research theoretical in order to analyze the implementation of the if s themes and its application in the Colombian industry level. This is part of general concepts, such as information and communication technologies which play an important role in logistics companies, looking to improve the customer service. Until you get to the definitions and applications of key terms such as: EDI (Electronic Data Interchange), E-PROCUREMENT, VMI (Vendor Managed Inventory) /CRP (continuous completo Replenishment Program) and CRM (customer relationship management), where these technologies mostly contribute to the reduction of costs and to improve the flow of information between the actors of the same, so the most important thing is the knowledge of the client in a timely manner and truthful as large companies in Colombia have done as as: stores of jumbo, canal RCN, Bancolombia, success, etc. Therefore proving that any company that is not updated by information systems tends to an immediate failure.