Propuesta de mejoramiento para el proceso de compras en una empresa de servicios

Abstract

This research was conducted in order to contribute to a service company, which will call EFC S.A along this project, because the company is not authorized to use his real name for confidentiality. This company is dedicated to developing business solutions Go to Market, Retail and human talent, whose main objective is to develop a proposal to improve the procurement process. To carry out this proposal, it became necessary to establish a methodology of non-experimental and applied nature; It was based on the development of an analysis to characterize the current situation of the procurement process within the company. In conducting this analysis, it appears that the procurement process has a number of procedures and / or activities that generate rework and thus decreased efficiency, for which it was necessary to identify improvement alternatives aimed at eliminating the root problem and settled down. As a result a proposal for comprehensive improvement was developed to provide a solution to the current problems of the procurement process in the service business, guaranteeing organization, defining the responsibilities and scope of each process involved in purchasing management. This allows clarity of the role of each person in the process and the implications of their activities. Similarly, an analysis-benefit cost was performed in order to determine the benefits generated for the company this improvement proposal, in which relevant information that provides solutions to the operation of the procurement process is provided and therefore, costs for the company are optimized, considering that out is going to take efficient management of the resources of the organization, as it will be achieved to avoid reprocessing activities involved with billing providers, takinginto account in the analysis it made evident that such activities are generating large rework and delays.