Propuesta para el control de rutas del personal en terreno del área de mensajería especializada en Cali Express LTDA

Abstract

CALI EXPRESS LTDA is a company dedicated to delivery massive correspondence or postal items that do not exceed the 5 kilos. Over the years the organization has been affected by the change that has taken the market on the channels of communication used by customers nowadays. Because of this scenario, the organization has chosen to distribute specialized correspondence delivery. To do this, the company created the area of specialized messenger service, but it has had problems fulfilling tasks assigned to the operators who offering those shipments. The problems have been reflected in the fields of compliance in delivery times, delivery compliance effectiveness and veracity of second visits to the farms that generate initial closed-back management. Therefore, the company designed tools that allow control and monitor the operation in the field of specialized delivery which considers the technological resources currently available to the agency. Finally, a pilot test was made with an operator who was controled and their work in distribution of correspondence was monitored, it was evident their improving on the assigned tasks.