Propuesta de redistribución de planta en el área de despachos de mercancía ubicada en la empresa Homecenter de Palmira

Abstract

In recent years, Colombia has benefited from the development of domestic enterprises and market opening to different multinational from retail sector, which offer variety of products and services designed to meet the consumer need. Each of these is characterized by a slogan or jingle that seeks to generate recall and customer preferences. The shopping experience is the most important factor in these, within which the infrastructure of the place and the different spaces designed for customers bring to this shopping experience and compliance with the commitments made to customers. Therefore it is necessary to have locationstailored to customer needs and the operation of the business, understanding that there must be a supply chain and logistics operation that the customer does not perceive but which allows all willing to meet their needs . Through this project redistribution plan that will allow a closer relationship with the customers where they perceive that are so important for company and looking for a better storage capacity in the warehouse, allowing complete deliveries was delivered in the right place and time agreed. For the development of this proposal was necessary to obtain information about the process of area offices, access to the planes of the current distribution in order to verify that factors should be taken into account when making a change on the ground, it was also necessary conduct fieldwork to display as the current space area influenced the routine daily operation in which they must clear goods at the different types of delivery established by the company, make storage thereof according to the negotiations and provide a good customer who comes to withdraw their purchases on the spot. The fieldwork counted with the company coordinator of offices, who is responsible for ensuring the implementation of procedures and making shipments and deliveries scheduled cargo and is provided access to the information required for the analysis and development of this proposal, to thereby achieve compliance with the objectives and delivering a redistribution for possible implementation.