Manual de procedimientos fundamentado bajo la conformidad de la norma ISO 9001:2008 para EYC Ingeniería LTDA.

Abstract

This work was developed in the premises of EYC Ingeniería Ltda., during the corporate practice gave as a product to show more clearly and closely the implementation of many of the organizations activities, generating a motivation to implement a manual of procedures under the approach of the ISO 9001: 2008, This contribution allowed to establish guidelines for the proper performance of its employees, determining the tasks to be carried out and those responsible for such activities, thereby better communication between areas and / or processes are guaranteed, also allowed to observe their partners so more clear how the company is organized. During the course of this work, a plan of action based on the type of documentary or field methodology, the fallowing stages are identified: information gathering, analysis of survey information, structuring and validation of information disclosure procedures manual.