Diagnóstico y propuesta de mejora al proceso: “obtención y análisis de indicadores de ausentismo laboral”, de una empresa del sector salud que se encuentra ubicada al suroccidente de Colombia

Abstract

Labor absenteeism is considered as a restriction in productivity, generating economic losses, therefore a process is stipulated that has as objective its characterization; in the company being studied, deficits are being generated in this process, its final information shows fluctuations that generate incredibility in the indicators. The objective of the study was to identify the causes that generate deficits in the process of Obtaining and Analysis of Indicators of Labor Absenteeism, to design strategies aimed at improving the process, according to the findings found. Methodology: Descriptive, observational study with the lifting of the data collection of the process of Obtaining and Analysis of indicators of work absenteeism, presented in the months of February to August 2017 in the company under study. Results: It was found that during the process there is no standardization that allows traceability; The tool designed to characterize the figures of Labor Absenteeism, is not very detailed at the time of segmentation.